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Canadian Chiropractic Protective Association
(herein referred to as CCPA)
CCPA is committed to continuing to protect your privacy and the confidentiality of your personal information as a member of CCPA. Most companies, in order to comply with the privacy legislation in Canada, have had to develop a Privacy Policy. Any personally identifiable information about a member is considered personal information (“Personal Information”) and must be protected and treated in accordance with the legislation. The existing by-laws and regulations of CCPA, in effect since 1986, place CCPA in compliance with privacy legislation regarding Personal Information collected, used, communicated, conserved, disclosed or destroyed.
Personal information is any information concerning a natural person that allows that person to be identified, directly or indirectly, and that is not public information within the meaning of the legislation in Canada.
The Personal Information collected, used, communicated and retained by CCPA in the course of its activities may include:
Personal Information is distinguished from Claims Information, the latter which pertains to member incidents or claims. Claims Information is treated as privileged and does not form part of members’ Personal Information. With the exception of our duly appointed legal counsel or authorized claims representatives, CCPA does not disclose claims information or related litigation information to any other organization.
CCPA only collects, uses, communicates, retains, discloses or destroys Personal Information for the following purposes:
In this Privacy Policy, the above list of identified purposes will be referred to as the Identified Purposes.
Your knowledge and consent of CCPA’s collection, use, communication, conservation and disclosure of your Personal Information is critical. We rely on the following actions by you as indications of your consent to our existing and future Personal Information practices:
CCPA collects information only by lawful and fair means and not in an unreasonably intrusive way. Wherever possible, CCPA collects your Personal Information directly from you, whether in person, through secure platforms, forms or by telephone. This generally occurs in the initial application or just prior to the commencement of a calendar year in the form of a renewal notice, and then from time to time thereafter, as circumstances may necessitate or require.
CCPA may obtain information about you from other sources, with your previous consent; for example, from:
Subject to certain legal or contractual restrictions and reasonable notice, you may withdraw your consent to CCPA at any time. CCPA will inform you of the consequences of withdrawing your consent.
In some cases, refusing to provide certain Personal Information or withdrawing consent for CCPA to collect, use or disclose your Personal Information may create a situation wherein CCPA cannot provide protection to you.
CCPA WILL ONLY COLLECT, USE, COMMUNICATE, RETAIN OR DISCLOSE Personal Information that is necessary for the Identified Purposes or as required by law. If we require Personal Information for any other purpose, you will be notified of the new purpose, and subject to your consent, the new purpose will become an Identified Purpose. CCPA will retain Personal Information only for the time required for the purposes for which they had been collected, subject to any legal obligation of retention or to ensure defence of CCPA’s rights, if applicable.
CCPA will maintain your Personal Information as corrected and updated by you each year when you renew your membership as accurately, complete, and up-to-date as is necessary for the Identified Purposes.
CCPA shall require your consent before communicating your Personal Information to a third party, unless there is applicable legal authorization to communication without such consent.
CCPA may, in the course of providing its services, communicate Personal Information to its external services providers located in various provinces of Canada (including outside Quebec), in accordance with applicable legal requirements. In such cases, CCPA will obtain prior written confidentiality agreements from its external services providers.
CCPA and its suppliers may be required to provide Personal Information held as a result of a court order, administrative investigation or other legal requirement.
As part of a potential reorganization of CCPA's operations, CCPA may disclose Personal Information to potential or existing purchasers and their advisors for the purposes of such transaction, subject to prior written confidentiality agreements from potential purchasers.
All Personal Information held by CCPA, whatever their medium, are kept in a secure environment against physical or technological access, unauthorized disclosure, copying, use or modification, as well as against loss or theft.
CCPA will continue to protect your Personal Information by security safeguards appropriate and necessary to ensure the protection of the Personal Information collected, used, communicated, retained, disclosed or destroyed and that are reasonable given the sensitivity of such information, the purposes for which it is to be used, the quantity and distribution of the information, their format, location, and storage.
Safeguards currently employed include:
CCPA is responsible for all Personal Information under its control and has designated a Privacy Officer, namely, Dr. Dean Wright, Chief Executive Officer, CCPA, for continuing compliance with this Privacy Policy. Dr. Wright can be reached by phone via 416-781-5656 or at the following street address: 802 The Queensway, Toronto, ON, M8Z 1N5.
A copy of this Privacy Policy (and any future updates) can be obtained from our office by calling 416-781-5656 or toll-free 1-800-668-2076. If you have any questions about this Privacy Policy or your Personal Information, please call us. When you call us, we may confirm your identity by asking you to confirm certain Personal Information and you may be directed to send us certain requests in writing.
You may request access to any Personal Information we hold about you.
You may also request rectification of any Personal Information we hold about you. All requests must be forwarded to the Privacy Officer at the above address. The rights of access and rectification are exercised in accordance with legislation, and are not absolute but subject to some legal restrictions. All requests will be processed within the time limits provided for in applicable legislation. If your access or rectification request is denied, partially or totally, you will receive an explanation and/or written reasons, as well as details of the means of contestation available.
Website access to general information may be available. We reserve the right to gather traffic-related information to optimize our web service.
In the event of any potential, suspicious or real confidentiality incident involving Personal Information, CCPA will take reasonable measures to reduce the risk of damage and to prevent new incidents of the same nature in the future.
If the incident presents a risk of serious damage, CCPA will promptly notify the persons concerned and appropriate authority, if needed.
CCPA keeps a register of all confidentiality incidents to which it has been subject, even those that do not present a risk of serious harm.
If you wish to file a complaint concerning the collection, use, disclosure, retention, destruction or rights of access or rectification of your Personal Information by CCPA, you must forward your complaint to the Privacy Officer noted above. CCPA will strive to process the complaint within thirty (30) business days of receipt.
If you are not satisfied with CCPA’s response to a privacy-related inquiry or complaint, you may also contact the appropriate authority, the Office of the Privacy Commissioner of Canada, during business hours at 1-800-282-1376 or at www.priv.gc.ca.
Last update of this Privacy Policy: Monday, August 19, 2024
